All of that has led me to conclude that there are certain universal "business truths" — tips and tricks that work for nearly everyone in every business. They are:
- Have a passion for your work. If your work is meaningful to you, your work life will be a joy.
- If you can't be passionate about the work itself, be passionate about the reason you do it. Maybe you don't love your job/company/career, but the money and benefits are good for your family. Be passionate in your choice to do right by your family.
- If something needs changing, be the one to lead the change. If you dislike your job but are stuck, work on getting the skills that will get you unstuck. If there's a problem at your office, work on being the one solve it.
- Start small and build from there.
- Do the obvious stuff first, then progress to the harder stuff. (Otherwise known as going for the low-hanging fruit.)
- If it's not broke, don't fix. Do improve it.
- The hardest lesson to learn is when to keep going and when to quit. No one can teach you that. At some point, you have to choose.
- The definition of crazy is to do the same thing the same way and expect a different result. If the result isn't good, change something.
- No one succeeds alone.
- Ask for help. Be specific when asking. Be graceful and grateful when help comes.
- Surround yourself with positive people and you'll have a positive outcome.
- Embrace diversity. The best way to compensate for your own weaknesses is to pick teammates who have different strengths.
- People experience the world differently. Two people can attend the same meeting and walk away with different impressions. Don't fight that. Use it.
- You don't have to like someone to treat that person with respect and courtesy.
- Don't "should" all over someone, and don't let someone else "should" all over you.
- No matter what you do or how much you achieve, there are always people who have more.
- There will always people who have less, too.
- No matter how much you excel at things, you are not a more worthwhile human being than anyone else. No one else is more worthwhile than you, either.
- If you spend most of your time using your talents and doing things you are good at, you're more likely to be happy.
- If you spend most of your time struggling to improve your weaknesses, you're likely to be frustrated.
- Practice is the only true way to master a new skill. Be patient with yourself while you learn something new.
- The only way to stay fresh is to keep learning new things.
- To learn new things means being a beginner, and that means making mistakes.
- The more comfortable you grow with making beginner mistakes, the easier it is to learn new things.
- You will never have all the resources (time, money, people, etc.) that you want for your project or company. No one ever has all the resources they want.
- A lack of resources isn't an excuse. It's a blessing in disguise. You'll have to get creative.
- Creativity and innovation are skills that can be learned and practiced by doing your usual things in a new way.
- Take calculated risks.
- In the early stages of a company, career, or project, you'll have to say "yes" to a lot of things. In the later stages, you'll have to say "no."
- Negative feedback is necessary. Don't automatically reject it. Examine it for the nuggets of truth, and then disregard the rest.
- When delivering criticism, talk about the work, not the person.
- Think big. Dream big. (The alternative is to think small, dream small.)
- Treat your dream as an ultimate roadmap. You don't have to achieve your dream right away, but the only way to get there is to take many steps toward it.
- If you think big, you will hear "no" more than you hear "yes." They don't get to decide. You do.
- How long it takes you to create something is less important than how valuable and worthwhile it will be once it's created.
- If there is one secret to success, it's this: communicate your plans with other people and keep communicating those plans.
- Grow your network. Make an effort to meet new people and to keep in contact with those you know.
- No matter what technology or service you are creating/inventing at your company, it's not about the product; it's always about the people and the lives you will improve.
- No matter how successful you get, you can still fail and fail big.
- Failure isn't a bad thing. It's part of the process.
- Things always go wrong. The only way to keep that from hurting you is to plan for that.
- Learn how to respectfully, but firmly, say "no."
- Say "yes" as much as you can.
- In order to say "yes" often, attach boundaries or a scope of work around your "yes."
- No matter how rich, famous, or successful another person is, inside that person is just a human being with hopes, dreams, and fears, the same as you.
- Getting what you want doesn't mean you'll be happy. Happiness is the art of being satisfied with what you already have.
- Working with difficult personalities will be a part of every job. Be respectful, do your job well, and nine times out of 10 that person will move on.
- For that one-out-of-10 time, remember you aren't a victim. Do what you need to get a new job.
- As soon as you have something to demonstrate, get an executive champion to back or support your project.
- Focus on what you want, not what you don't want.
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